Privacy Policy

Last updated: March 30, 2026 | Effective immediately

1. Information We Collect

• Account information: name, email address, and password when you register.
• Payment information: processed securely by Stripe. We do not store credit card numbers, CVVs, or full card details on our servers.
• Usage data: pages visited, features used, time spent, clicks, and interactions within our products.
• Device information: browser type, operating system, IP address, and device identifiers.
• Communications: emails, support tickets, and feedback you send us.
• Content you provide: data you upload or input into our tools (e.g., book keywords, job listings, resumes).

2. How We Use Your Information

• To provide, maintain, and improve our services and products.
• To process payments and manage your subscription.
• To send transactional emails (receipts, account updates, service notifications).
• To provide customer support and respond to your requests.
• To analyze usage patterns and improve user experience.
• To detect, prevent, and address technical issues and fraud.
• To send marketing communications (only with your consent; you can opt out anytime).

3. Payment Processing

All payments are processed by Stripe, Inc., a PCI DSS Level 1 certified payment processor. When you make a payment, your card details are transmitted directly to Stripe secure servers. We only receive a tokenized reference, your name, email, and the last four digits of your card. For more information, see Stripe privacy policy at stripe.com/privacy.

4. Cookies & Tracking

We use essential cookies to maintain your session and preferences. We use Google Analytics to understand how visitors interact with our site. You can disable cookies through your browser settings, though some features may not function properly. We do not sell your data to third parties.

5. Third-Party Services

• Stripe: Payment processing (stripe.com/privacy)
• Google Analytics: Website analytics (policies.google.com/privacy)
• Amazon Product Advertising API: Book/product data for KDP tools (amazon.com/privacy)
• Replit: Website hosting (replit.com/privacy)
• These third parties have their own privacy policies governing how they handle your data.

6. Data Retention

We retain your account data for as long as your account is active. After account deletion, we retain anonymized usage data for analytics purposes. Payment records are retained as required by tax and financial regulations (typically 7 years in Australia). You can request deletion of your personal data at any time by contacting support@ioforge.ai.

7. Your Rights (Australian Privacy Act)

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Complaints: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the Australian Privacy Principles.
• To exercise these rights, contact us at support@ioforge.ai.

8. California Residents (CCPA/CPRA)

• Right to Know: You can request what personal information we collect, use, and disclose.
• Right to Delete: You can request deletion of your personal information.
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Opt-Out: We do not sell personal information. We do not use it for cross-context behavioral advertising.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• To submit a request, email support@ioforge.ai with CCPA Request in the subject line.

9. International Data Transfers

Our servers may be located outside Australia. By using our services, you consent to the transfer of your information to countries that may have different data protection laws. We take reasonable steps to ensure your data is treated securely and in accordance with this privacy policy.

10. Children Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, please contact support@ioforge.ai.

11. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure authentication, regular security reviews, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a notice on our website. The updated policy will be effective when posted. We encourage you to review this policy periodically.

13. Contact Us

For privacy-related questions or requests, contact us at: Email: support@ioforge.ai. Mail: Suite 60, 1113 Glen Huntly Rd, Glen Huntly VIC 3163, Australia. For complaints about our handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.